NIST 800-53 Incident Response Policy (IR)

Document ID: PLCY-NIST-IR-001
Version: 1.0
Effective Date: December 30, 2025
Last Review: December 30, 2025
Owner: Hop And Haul Team

CONFIDENTIAL

This document is CONFIDENTIAL and for internal use only. Do not distribute outside the organization.

1. Purpose

This document defines Hop And Haul' implementation of the NIST 800-53 Incident Response (IR) family for FedRAMP Moderate authorization. It establishes procedures for detecting, responding to, and recovering from security incidents while meeting federal reporting requirements.

2. Scope

This policy applies to:

All security incidents affecting Hop And Haul systems
All safety incidents involving platform users
All data breaches or suspected breaches
All denial-of-service or availability incidents
All compliance violations

3. Incident Response Policy and Procedures (IR-1)

3.1 Policy Statement

Hop And Haul maintains incident response capabilities that:

Enable rapid detection and response to security incidents
Minimize impact through effective containment
Preserve evidence for investigation and legal proceedings
Meet federal reporting requirements (US-CERT, FedRAMP PMO)
Support continuous improvement through lessons learned

3.2 Responsibilities

Role	Responsibilities
Security Team	Lead incident response, coordinate activities
Safety Operations	Lead physical safety incidents, coordinate with authorities
Development Team	Technical containment and remediation
Legal/Compliance	Notification requirements, legal coordination
Executive Team	Crisis management, external communications

3.3 Incident Response Team (IRT)

Position	Primary	Backup	Contact Method
IR Lead	Security Manager	Senior Security Analyst	PagerDuty
Technical Lead	Senior Developer	DevOps Lead	PagerDuty
Safety Lead	Safety Operations Manager	Fleet Safety Specialist	PagerDuty
Legal Contact	General Counsel	Outside Counsel	Phone
Communications	CEO	VP Operations	Phone

4. Incident Response Training (IR-2)

4.1 Training Requirements

Role	Training Type	Frequency
All staff	Security awareness	Annual
Security team	IR procedures, forensics	Semi-annual
Safety operations	Safety incident handling	Quarterly
Developers	Secure coding, incident support	Annual
Executives	Crisis management	Annual

4.2 Training Topics

Topic	Audience	Method
Incident identification	All staff	Online course
Escalation procedures	All staff	Documentation review
Evidence preservation	Security, DevOps	Hands-on workshop
Federal reporting	Security, Legal	Instructor-led
Media handling	Executives	Tabletop exercise

5. Incident Response Testing (IR-3)

5.1 Testing Schedule

Test Type	Frequency	Scope
Tabletop exercises	Quarterly	Full IRT
Technical drills	Monthly	Security team
Full simulation	Annual	Organization-wide
Recovery testing	Semi-annual	DR/BC integration

5.2 Exercise Scenarios

Scenario	Type	Objectives
Data breach	Tabletop	Notification procedures, containment
Ransomware	Technical drill	Isolation, recovery
Safety incident (kidnapping)	Tabletop	Law enforcement coordination
API compromise	Technical drill	Key rotation, access revocation
Insider threat	Tabletop	Investigation, evidence preservation
DDoS attack	Technical drill	Mitigation, failover

5.3 Post-Exercise Activities

Document lessons learned within 5 business days
Update procedures based on findings within 30 days
Track corrective actions to completion
Brief leadership on exercise results

6. Incident Handling (IR-4)

6.1 Incident Categories

Category	Description	Severity	Response SLA
Safety Critical	Physical harm risk, SOS, kidnapping	Critical	Immediate
Data Breach	PII exposure, unauthorized access	Critical	1 hour
System Compromise	Malware, unauthorized access	High	2 hours
Availability	Service outage, DDoS	High	15 minutes
Policy Violation	Compliance breach, misuse	Medium	4 hours
Suspicious Activity	Anomaly, potential threat	Low	24 hours

6.2 Incident Response Phases

Phase 1: Detection and Analysis

Activity	Responsible	Deliverable
Alert triage	Security analyst	Initial assessment
Severity determination	IR Lead	Severity classification
Scope assessment	Technical team	Affected systems list
Evidence collection	Security team	Forensic snapshot

Phase 2: Containment

Activity	Responsible	Timeline
Short-term containment	Technical team	Within response SLA
Evidence preservation	Security team	Before any changes
System isolation	Operations	As needed
Account suspension	Security team	As needed

Containment Strategies by Incident Type:

Incident Type	Primary Containment	Secondary Containment
Data breach	Revoke compromised access	Isolate affected systems
Malware	Network isolation	Endpoint quarantine
Account compromise	Disable account	Force session termination
API key leak	Rotate key	Block suspicious IPs
DDoS	Enable mitigation	Failover to backup

Phase 3: Eradication and Recovery

Activity	Responsible	Verification
Root cause analysis	Security team	Documented findings
Threat removal	Technical team	Scan verification
System hardening	Operations	Configuration review
Service restoration	Operations	Functional testing
Monitoring enhancement	Security team	Alert verification

Phase 4: Post-Incident Activity

Activity	Timeline	Owner
Incident documentation	24 hours	IR Lead
Lessons learned meeting	5 business days	IR Lead
Procedure updates	30 days	Security team
External reporting	Per requirements	Legal/Compliance

6.3 Automated Incident Handling (IR-4(1))

Automation	Trigger	Action
Account lockout	5 failed logins	Automatic 15-min lock
Session termination	Security alert	Kill all user sessions
IP blocking	Attack pattern	Automatic block (WAF)
Key rotation	Anomaly detection	Scheduled rotation
Alert escalation	SLA breach	PagerDuty escalation

7. Incident Monitoring (IR-5)

7.1 Monitoring Sources

Source	Events Monitored	Alert Threshold
SIEM	Security events, correlations	Rule-based
WAF	Attack patterns, anomalies	Signature match
Application logs	Business logic violations	Custom rules
Infrastructure	Resource anomalies	Baseline deviation
User reports	Suspicious activity	All reports reviewed

7.2 Incident Tracking

Metric	Target	Review Frequency
Mean time to detect (MTTD)	<15 minutes	Monthly
Mean time to respond (MTTR)	Per SLA	Monthly
Incidents by category	Trend analysis	Monthly
False positive rate	<10%	Quarterly

8. Incident Reporting (IR-6)

8.1 Internal Reporting

Severity	Notify	Timeline
Critical	Executive team, Legal	Immediate
High	Security Manager, affected stakeholders	1 hour
Medium	Security team lead	4 hours
Low	Security team (ticket)	24 hours

8.2 External Reporting Requirements

Federal Reporting (FedRAMP)

Incident Type	Report To	Timeline	Method
Data breach (PII)	US-CERT, FedRAMP PMO	1 hour	US-CERT portal
System compromise	US-CERT, FedRAMP PMO	1 hour	US-CERT portal
Significant change	FedRAMP PMO	30 days	Significant change form
Monthly summary	FedRAMP PMO	Monthly	ConMon report

Regulatory Reporting

Regulation	Trigger	Timeline	Report To
State breach laws	PII breach	72 hours	State AG
FMCSA	Safety incident	Per regulation	DOT
Law enforcement	Criminal activity	Immediate	Local/Federal LE

8.3 Automated Reporting (IR-6(1))

Report	Trigger	Recipient	Method
Incident summary	Incident closed	Stakeholders	Email
Daily security brief	Scheduled	Security team	Dashboard
Weekly summary	Scheduled	Management	Email
ConMon data	Monthly	FedRAMP PMO	Portal upload

9. Incident Response Assistance (IR-7)

9.1 Internal Resources

Resource	Availability	Contact
Security team	24/7 on-call	PagerDuty
DevOps team	24/7 on-call	PagerDuty
Legal counsel	Business hours + emergency	Phone

9.2 External Resources

Resource	Purpose	Contact Method
AWS Support	Infrastructure incidents	AWS Support Portal
Cloudflare	WAF/DDoS incidents	Cloudflare Dashboard
Forensics firm	Major investigations	Pre-established contract
Law enforcement	Criminal matters	Local FBI field office
US-CERT	Federal incidents	us-cert.cisa.gov

10. Incident Response Plan (IR-8)

10.1 Plan Components

Component	Description	Location
Contact list	IRT members, stakeholders	Secure wiki
Escalation matrix	Decision tree for escalation	This document
Playbooks	Step-by-step procedures	Runbook repository
Communication templates	Pre-approved messages	Secure wiki
Legal requirements	Notification obligations	Legal repository

10.2 Plan Maintenance

Activity	Frequency	Owner
Contact list update	Monthly	Security team
Playbook review	Quarterly	Security team
Full plan review	Annual	Security Manager
Post-incident updates	After each incident	IR Lead

11. Hop And Haul Safety Incident Response

11.1 Safety-Specific Procedures

Incident	Initial Response	Escalation
SOS trigger	Safety ops immediate review	Local 911 if no response
Route deviation	Automated check-in prompt	Safety ops contact
Driver mismatch	Block ride, alert safety ops	Law enforcement if needed
Duress code	Silent alert to safety ops	Law enforcement dispatch

11.2 Safety Incident Timeline

Time	Action
0:00	SOS/alert received
0:02	Safety ops attempts contact
0:05	If no response, escalate to supervisor
0:10	If no response, contact emergency contacts
0:15	If no response, notify law enforcement

11.3 Evidence Preservation (Safety)

Evidence	Retention	Storage
GPS trail (5 min before)	7 years	Immutable S3
Communication logs	7 years	Immutable S3
Device state snapshot	7 years	Immutable S3
Witness statements	7 years	Legal repository

12. POA&M Process for Security Incidents

12.1 Finding Documentation

Field	Description
Finding ID	Unique identifier
Discovery date	When finding was identified
Source	Incident, assessment, audit
Description	Detailed finding description
Risk rating	Critical, High, Medium, Low
Remediation plan	Steps to address finding
Target date	Planned remediation completion
Status	Open, In Progress, Closed

12.2 Remediation Tracking

Risk Level	Remediation Timeline	Review Frequency
Critical	30 days	Weekly
High	90 days	Bi-weekly
Medium	180 days	Monthly
Low	365 days	Quarterly

Document	Relationship
PLCY-INC-001	Incident response procedures
PLCY-RSK-001	Risk assessment and tabletop exercises
PLCY-DRP-001	Recovery procedures
PLCY-FED-003	Federal risk register
PLCY-FED-005	NIST control mapping

14. Document Control

Version	Date	Author	Changes
1.0	December 30, 2025	Hop And Haul Team	Initial release

NIST 800-53 Incident Response Policy (IR) ​

1. Purpose ​

2. Scope ​

3. Incident Response Policy and Procedures (IR-1) ​

3.1 Policy Statement ​

3.2 Responsibilities ​

3.3 Incident Response Team (IRT) ​

4. Incident Response Training (IR-2) ​

4.1 Training Requirements ​

4.2 Training Topics ​

5. Incident Response Testing (IR-3) ​

5.1 Testing Schedule ​

5.2 Exercise Scenarios ​

5.3 Post-Exercise Activities ​

6. Incident Handling (IR-4) ​

6.1 Incident Categories ​

6.2 Incident Response Phases ​

Phase 1: Detection and Analysis ​

Phase 2: Containment ​

Phase 3: Eradication and Recovery ​

Phase 4: Post-Incident Activity ​

6.3 Automated Incident Handling (IR-4(1)) ​

7. Incident Monitoring (IR-5) ​

7.1 Monitoring Sources ​

7.2 Incident Tracking ​

8. Incident Reporting (IR-6) ​

8.1 Internal Reporting ​

8.2 External Reporting Requirements ​

Federal Reporting (FedRAMP) ​

Regulatory Reporting ​

8.3 Automated Reporting (IR-6(1)) ​

9. Incident Response Assistance (IR-7) ​

9.1 Internal Resources ​

9.2 External Resources ​

10. Incident Response Plan (IR-8) ​

10.1 Plan Components ​

10.2 Plan Maintenance ​

11. Hop And Haul Safety Incident Response ​

11.1 Safety-Specific Procedures ​

11.2 Safety Incident Timeline ​

11.3 Evidence Preservation (Safety) ​

12. POA&M Process for Security Incidents ​

12.1 Finding Documentation ​

12.2 Remediation Tracking ​

13. Related Documents ​

14. Document Control ​